Karisal Cancellation Policy
At Karisal, our primary goal is to offer impeccable service and ensure our customers are always satisfied. We recognize that there might be instances when you need to cancel an order. Please review our cancellation policy in detail below:
Order Cancellation Window: You have the flexibility to cancel your order within 1 hour of placing it. Beyond this timeframe, we might not be able to accept the cancellation request.
Cancellation Process: If you wish to cancel your order, kindly reach out to our customer support team via Karisal Contact Page. Provide the necessary order details, including the order number, and request the cancellation. Our dedicated customer support team will assist you through the process.
Refund Policy: Should your order qualify for cancellation within the stipulated period, we will process a refund to the original payment method you used. The refund will encompass the total amount you paid for the canceled item(s), inclusive of any relevant taxes and shipping fees. Kindly note that the refund might take up to 7 business days to reflect in your account, contingent on your bank or payment service provider.
Non-Cancellable Items: Some items might be non-cancellable due to their specific nature or customization. This category includes, but isn't limited to, personalized products, items made to order, and perishable goods. We advise checking the product description or reaching out to our customer support for more clarity before making a purchase.
Cancellation after Shipment: In cases where your order has been dispatched prior to the cancellation request, we regret that we cannot cancel it. For more details on this, please refer to our Returns and Refunds policy.
Policy Updates: Karisal holds the right to amend or refresh our cancellation policy when necessary. Any modifications will be immediately effective upon their publication on our website. We encourage you to periodically review our policy for any updates.
Before finalizing an order, we recommend acquainting yourself with our cancellation policy to prevent any misunderstandings or inconveniences. By confirming an order, you signify your agreement to adhere to the terms and conditions highlighted in this cancellation policy.
For any additional queries or if you need assistance, our customer support team is always here to help.
